New Home Fixed Broadband Offers
Fixed Broadband Home Plan(s)
Night Surfer Plans
- From 7pm - 7am internet speed is up to 5Mbps
- From 7:01 am - 6:59pm the internet speed is up to 512kbps.
Questions & Answers:
FREQUENTLY ASKED QUESTIONS
How can I apply for Fiber?
Where and how can I pay my bill?
1. Visit a Vodafone shop and pay your bills.
2. Use Internet Banking
Payment via Internet/Bank Deposit
Payment via internet banking or bank deposit can be made in favor of Vodafone Vanuatu into any of the following accounts.
Please ensure that you include your Customer ID number in the transaction reference field, so that we are able to allocate your payment correctly.
ANZ Bank Vanuatu
Bred (Vanuatu) Ltd
National Bank of Vanuatu
Please note online banking payment (e.g. via your bank) will take between 24- 72 hours to reflect your account.
3. Use MVATU Vodafone Bill Pay Service
How will I receive my invoice?
You will receive your invoice through your mailbox address you provided when you signed up. To update your mailbox address, email customer care at email@example.com or call 081111.
When do I pay my bills?
What happens if I do not pay my bill by the due date?
When should I upgrade my plan?
What if I wanted to change to a new fiber plan?
How can I check my balance and status?
To manage your account, go to “My Account” tab online Vodafone’s website: www.vodafone.com.vu
If you do not have your login credentials, call our customer care on 081111 to create your account.
Can I get voice services?
Yes, your single modem can provide both internet and voice services. Visit our Vodafone shop to subscribe’.
You will be charged extra for your voice connection.
Is installation fee charged?
Yes, installation is charged at 5,000vt vat inclusive.
Customer shall be charge for Installation fee for the distance not exceeding 30M from the Main Road to the installation point in the customer premises. For the distance more than 30M, an extra charge of 300vt vat excl. per meter shall be applied.
Is the Modem/Router Free?
What will I do if I have faults with my internet connection?
- Check Modem
- Check if Internet light is ON
- If LOS light is ON on the modem, call customer service on 081111
- Check your APN is on ltebbd.vodafone.vu