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Visit the nearest Vodafone shop to check for eligibility  or call on 081111 for more information Installation charges - 5,000vt vat incl. Free ONT-Modem*

Application form

Download the Residential Internet Application Form here

Terms and Conditions

Click here to download our terms and conditions

Questions & Answers:

FREQUENTLY ASKED QUESTIONS

How can I apply for Fiber?

Visit Vodafone shop in Port Vila at ex Vodafone House or ex Post office at the city Centre.

1. Visit a Vodafone shop and pay your bills.

2. Use Internet Banking

Payment via Internet/Bank Deposit

Payment via internet banking or bank deposit can be made in favor of Vodafone Vanuatu into any of the following accounts.

Please ensure that you include your Customer ID number in the transaction reference field, so that we are able to allocate your payment correctly.

Bank

Account Number

ANZ Bank Vanuatu

645450

Bred (Vanuatu) Ltd

105111010016

National Bank of Vanuatu

0001358001

BSP Vanuatu

190511101

 

Please note online banking payment (e.g. via your bank) will take between 24- 72 hours to reflect your account.

3.  Use MVATU Vodafone Bill Pay Service

You will receive your invoice through your mailbox address you provided when you signed up. To update your mailbox address, email customer care at customercare@vodafone.com.vu or call 081111.

Customers must comply with Vodafone’s standard payment term, which is payment on or before the 20th of each month
If you do not pay your bill by the date indicated on your bill, your internet will be disconnected until you settle your outstanding bill and pay a reconnection fee of 1500vt vat exclusive.
If you are not satisfied with your internet speed over time, upgrade your plan to a higher speed plan to satisfy your internet experience
Visit our sales agents at a Vodafone shop and request for changes to your subscription.

To manage your account, go to “My Account” tab online Vodafone’s website: www.vodafone.com.vu

If you do not have your login credentials, call our customer care on 081111 to create your account.

Yes, your single modem can provide both internet and voice services. Visit our Vodafone shop to subscribe’.

You will be charged extra for your voice connection.

Yes, installation is charged at 5,000vt vat inclusive.

Customer shall be charge for Installation fee for the distance not exceeding 30M from the Main Road to the installation point in the customer premises. For the distance more than 30M, an extra charge of 300vt vat excl. per meter shall be applied.

The Modem/Router device is free under 24 month’s contract. Upon cancellation of service, requisition of Vodafone property shall be undertaken.
  • Check Modem
  • Check if Internet light is ON
  • If LOS light is ON on the modem, call customer service on 081111
  • Check your APN is on ltebbd.vodafone.vu