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Terms and Conditions

Click here to download our terms and conditions

Questions & Answers:

FREQUENTLY ASKED QUESTIONS

Do I have to be a student to sign up?

Yes, you will need to provide a valid student ID to sign up to our student pack plans.

1. Visit a Vodafone shop and pay your bills.

2. Use Internet Banking

Payment via Internet/Bank Deposit

Payment via internet banking or bank deposit can be made in favor of Vodafone Vanuatu into any of the following accounts.

Please ensure that you include your Customer ID number in the transaction reference field, so that we are able to allocate your payment correctly.

Bank

Account Number

ANZ Bank Vanuatu

645450

Bred (Vanuatu) Ltd

105111010016

National Bank of Vanuatu

0001358001

BSP Vanuatu

190511101

 

Please note online banking payment (e.g. via your bank) will take between 24- 72 hours to reflect your account.

3.  Use MVATU Vodafone Bill Pay Service

You will receive your invoice through your mailbox address you provided when you signed up. To update your mailbox address, email customer care at customercare@vodafone.com.vu or call 081111.

Customers must comply with Vodafone’s standard payment term, which is payment on or before the 20th of each month
If you do not pay your bill by the date indicated on your bill, your internet will be disconnected until you settle your outstanding bill and pay a reconnection fee of 1500vt vat exclusive.
Visit our sales agents at a Vodafone shop and request for changes to your subscription.
To manage your account, go to “My Account” tab online Vodafone’s website: www.vodafone.com.vu If you do not have your login credentials, call our customer care on 081111 to create your account. You can also text ‘Query’ to 183 via SMS to check your data balance.
If you are purchasing additional packages frequently then you should upgrade your package to save more.
Free unlimited night internet starts from 10pm to 6am on weekdays and from 7pm to 7am on weekends
  • The Modem/Router device is charged at 13,500vt vat inclusive.
  • Alcatel Mifi is charged at 5,000vt vat inclusive
  • Huawei MiFi is charged at 9,750vt vat inclusive
  • Check Modem ?MiFi
  • Check if Internet light is ON
  • If LOS light is ON on the modem, call customer service on 081111
  • Check your APN is on ltebbd.vodafone.vu