You will receive your invoice through your mailbox address you provided when you signed up. To update your mailbox address, email customer care at customercare@vodafone.com.vu or call 081111.

Customers must comply with Vodafone’s standard payment term, which is payment on or before the 20th of each month

If you do not pay your bill by the date indicated on your bill, your internet will be disconnected until you settle your outstanding bill and pay a reconnection fee of 1500vt vat exclusive.

Visit our sales agents at a Vodafone shop and request for changes to your subscription.

To manage your account, go to “My Account” tab online Vodafone’s website: www.vodafone.com.vu

If you do not have your login credentials, call our customer care on 081111 to create your account.

You can also text ‘Query’ to 183 via SMS to check your data balance.

Once you exceed your allocated data, your internet speed will drop to 256Kbps or 512Kbps until you top up or until billing date.

There are additional packages available to purchase to top up you data.

If more devices are connected to your internet and your are not satisfied with your download and upload speed, you need to upgrade your plan to a higher speed plan.

No, to benefit from the bundle, you must take all the services included in the bundle.

The Modem/Router device is charged 13,500vt vat inclusive

• Check Modem
• Check if Internet light is ON
• If LOS light is ON on the modem, call customer service on 081111
• Check your APN is on ltebbd.vodafone.vu