Questions & Answers:

FREQUENTLY ASKED QUESTIONS

• How do I subscribe to all-in-wan plan?You can subscribe via SMS or USSD. For SMS text the Keyword relevant for each plan to 183. E.g. To be the plan for 250VT, Text “pass all250” to 183. To subscribe via USSD, dial *183*4# and choose your plan
• Which areas is Vodafone 4G+ available? Vodafone has launched the largest 4G+ network in Vanuatu. It covers Efate island, Luganville Santo, Malo island, Lakatoro in Malekula, Lenakel and the eastern Tanna and Melsisi in Pentecost
• What are the speeds a 4G+ user can experience on Vodafone 4G+ Network? In an ideal condition the maximum downlink peak throughputs of up to 150 Mbps and uplink peak throughputs of up to 100 Mbps. However, typical download speed can go up to 30 Mbps. Speed will vary depending on various factors such as the User device and its capability, number of active users on the 4G+ network, and servers from which the content is being accessed.
• How can I get 4G+ / 4G services activated?It is very easy. You need a 4G+/4G capable device and Sim card and you need to be in the 4G+ coverage area. You will need to subscribe to a data plan. Visit any Vodafone shop to make the change. If you are using a 4G compatible device, you will get the experience of 4G speed and if you are using a 4G+ compatible device you will get the experience of 4G+ speed.
• Is 4G+ available to both Prepay & Post-pay users? Yes, it will be available for both prepay and post-paid users, given they have a 4G/4G+ device, 4G+ sim card, subscribed to a data plan and have access to the 4G+ network.
• Which devices support 4G & 4G+?4G compatible devices are: Samsung J1 Prime, Samsung J2 Prime, Samsung J5 Prime, Lenovo A2010, Lenovo A2016, Motorola G4, Motorola G5, Motorola E5 Plus, Alcatel U3 LTE. Alcatel U5 LTE, Alcatel A5, Alcatel Zone link Mifi, Huawei Mifi E5573s, Huawei Router B315. 4G+ Compatible devices are: Samsung S8 & S8+ and some other devices from Alcatel, Huawei and ZTE.
• What happens when I move outside a 4G+ coverage Area?When you move outside 4G+ coverage area, your phone will seamlessly move to our 3G+ network layer and you will continue using the phone. For this to happen your 4G/4G+ device needs to be in auto network mode for seamless transfer across networks
• How can I tell if I am connected to 4G+ or 3G network?When you are connected to 4G+ network, you will see 4G+ / LTE+sign on top of your device, if you are connect to a 3G network, you will see H/E or 3G
• Is 4G+ going to use my data faster?Yes, since 4G+ delivers high speed internet for better experience, logically your data will be consumed more faster as well.
• How to ensure I do not pay for data usage outside my subscribed plan?To block data consumption outside your subscribed plan, Text “block” to 183. To Unblock text “unblock” to 183